TENACITY - WEEK 17
Problem Solving: S.C.O.R.E. Model
Origins
Robert Dilts With Todd Epstein back in 1987 came up with a model of problem solving that allowed for them to come up with solutions to their problems much quicker then any one else that they were working with.
As they examined their own problem-solving process to find how it differed from others, they found that they were viewing any problem situation as having these five parts:
We can view this on a timeline like such:
Robert Dilts With Todd Epstein back in 1987 came up with a model of problem solving that allowed for them to come up with solutions to their problems much quicker then any one else that they were working with.
As they examined their own problem-solving process to find how it differed from others, they found that they were viewing any problem situation as having these five parts:
- Symptoms: These are the immediate signs that tell you there is a problem.
- Causes: Which may be the previous conditions that gave rise to the symptoms, the intentions behind behaviours giving rise to the problem, or current limitations.
- Outcomes: Your desired result or goal: where you want to get to
- Resources: The qualities, capabilities, reserves and help that you can bring to bear on solving the problem. These can be past, present or future.
- Effects: The longer term: higher level and future results of the outcome.
We can view this on a timeline like such:
Simply put, the best way to problem solve is to give some judgement free room and ask the right questions to get the best outcome.
Sample questions to clarify each component:
Symptoms:
Generally you would start with the Symptoms. After that you can go in any direction. There is no set order or prescribed length of time to be spent in each area.
Sample questions to clarify each component:
Symptoms:
- What’s not working?
- What do you want to change?
- What are the underlying causes?
- What’s stopping you from fixing this?
- Who or what is benefiting from not fixing this?
- What do you want instead of the problem?
- Where do you want to get to?
- What skills/money/equipment/contacts do you have that will help you to solve your problem?
- Have you faced a problem like this before? How did you solve it?
- What will it do for you/your team/your organisation/society for you to attain your goal?
- How will reaching your outcome change things?
- What will you learn from it?
Generally you would start with the Symptoms. After that you can go in any direction. There is no set order or prescribed length of time to be spent in each area.
The Tenacity Challenge
TO THINK ABOUT (AND FOCUS ON) THIS WEEK
This week:
- Reflect on S.C.O.R.E. - Try this on a current challenge you are having/
- What benefits does understanding S.C.O.R.E. give you?
- Don't forget to keep your journal of everything that you are learning.